Asked Questions (FAQ) – T&P 89 Decor LLC

I. Welcome to Our Help Center

At T&P 89 Decor LLC, we believe that an informed customer is a confident customer. Our goal is to make your journey—from browsing our collections on tpdecor.shop to enjoying your new planter for years to come—as smooth and enjoyable as possible. This comprehensive Frequently Asked Questions (FAQ) page is a living resource, meticulously crafted to provide you with immediate, detailed answers to the questions we encounter most often. We have organized this guide into logical sections, allowing you to quickly find the information you need, whether you’re curious about product specifications, navigating the ordering process, or understanding our policies.

We understand that purchasing home and garden decor online requires a level of trust. You can’t physically touch the product or see it in your space before buying. This FAQ is designed to bridge that gap, offering transparency and clarity on every aspect of our business. We’ve gone beyond simple one-line answers to provide you with rich, detailed explanations that reflect our expertise and our commitment to your satisfaction. If, after reviewing this entire page, your specific question remains unanswered, our dedicated customer service team is always ready to assist you. Please consider this your first and most efficient stop for support, empowering you with the knowledge to make the best choices for your home and garden.

II. Product Information & Selection

Understanding our products is the first step to making the perfect choice. This section delves into the specifics of our materials, styles, and functionality.

Q1: What materials are your planters made from, and how do I choose the right one?
A1: We offer a diverse range of materials to suit various aesthetic preferences, functional needs, and environments. Here is a detailed breakdown:

Poly (Polyethylene/Polyresin): Our most versatile and popular material. It’s lightweight, incredibly durable, and weather-resistant, making it ideal for both indoor and outdoor use. Poly planters are often finished to mimic the look of more expensive materials like stone, terracotta, or wood but at a fraction of the weight and cost. They are frost-resistant and won’t fade easily in the sun. Best for: Those seeking a lightweight, affordable, and durable option for any location.
Ceramic & Stoneware: Known for their classic, substantial feel and beautiful glazes. These planters are heavy and fragile but offer excellent stability for larger plants. They are typically best for indoor use or protected outdoor areas (like a covered porch), as they can crack in freezing temperatures. Best for: Indoor decor, creating a stable base for top-heavy plants, and a traditional, high-end look.
Fiberglass & Reinforced Plastic: Often used for larger, statement pieces. They are lightweight yet very strong, with excellent durability and weather resistance. They can be molded into intricate shapes and are often finished with a UV-protective coating. Best for: Large outdoor planters, commercial landscapes, and where a lightweight but large vessel is needed.
Wood & Natural Materials: Offers a warm, organic, and rustic aesthetic. We use treated woods like teak, cedar, or sealed pine to enhance rot resistance. However, all wood planters will eventually weather and require maintenance. Best for: Rustic, Farmhouse, or Cottage-style gardens; raised beds; and a natural look.
Metal: Includes iron, steel, aluminum, and zinc. Metal planters provide an industrial, contemporary, or traditional ornate look. They are very durable but can rust if the protective coating is compromised (unless it’s a rust-proof metal like aluminum). Best for: Modern and industrial settings, adding a sleek or ornate accent.
Concrete & Stone: Extremely heavy and durable, offering a modern or timeless aesthetic. They are ideal for permanent outdoor installations and provide superior stability. They are porous, which can be beneficial for plant breathability but may require sealing in very wet climates. Best for: Permanent outdoor landscaping, modern minimalist designs, and anchoring large spaces.

Q2: Do all your planters have drainage holes?
A2: This is one of our most common questions, and the answer is crucial for plant health. The majority of our planters are designed with drainage holes to prevent waterlogging and root rot. However, some decorative cache pots (designed to hold a separate, functional nursery pot inside) may not have drainage.

How to Check: The product description on each individual product page will explicitly state whether the planter includes a drainage hole.
No Drainage? If you fall in love with a planter that lacks drainage, we recommend two options:
1. Use it as a Cache Pot: Keep your plant in its plastic nursery pot and place it inside the decorative planter. This also makes watering and plant rotation easier.
2. Drill Your Own Holes: For materials like wood, fiberglass, or some plastics, you can carefully drill your own drainage holes. We do not recommend attempting this with ceramic, glass, or stone, as it requires special tools and skills to avoid cracking.

Q3: What are the different style categories (e.g., Bohemian, Farmhouse) and how are they defined?
A3: Our style categories help you narrow down your search based on your personal aesthetic. Here’s what they typically mean:

Bohemian: Characterized by eclectic, colorful, and global-inspired patterns. Think macrame hangers, textured finishes, and mixed materials.
Coastal: Evokes a beachy, relaxed feel with light colors (whites, blues, beiges), weathered finishes, and natural textures like rope or woven fibers.
Contemporary/Modern: Focuses on clean lines, simple forms, neutral color palettes (black, white, gray, tan), and a lack of ornate detailing.
Cottage & Farmhouse: Emphasizes charm, comfort, and a slightly rustic feel. This includes distressed finishes, classic shapes like urns and troughs, and soft, muted colors.
Rustic: Celebrates raw, natural, and rugged beauty. Often features unfinished or reclaimed wood, rough-textured ceramics, and an earthy color palette.
Traditional: Draws from classic European designs with ornate details, formal shapes (like Greek key patterns), and rich, deep colors or glossy white finishes.
Southwestern: Inspired by the American Southwest, featuring terracotta colors, geometric Native American patterns, and rough, earthy textures.

Q4: How do I determine the right size planter for my plant?
A4: Choosing the correct size is key to your plant’s health. A good rule of thumb is to select a planter that is 1-2 inches larger in diameter than the plant’s current nursery pot. This allows for growth without leaving so much excess soil that it stays wet for too long.

Measurement: Our product pages provide the exact interior top diameter, interior depth, and exterior dimensions.
Depth Matters: Plants with deep root systems (like many trees and shrubs) require deeper pots, while succulents and cacti often thrive in shallower pots.

Q5: Are your planters suitable for indoor and outdoor use?
A5: This depends entirely on the material. As a general guide:

For Outdoor Use: Poly, Fiberglass, Metal (if rust-proof or properly coated), Concrete, Stone, and treated Wood are all excellent choices. They are designed to withstand sun, rain, and temperature fluctuations.
For Indoor Use: All of our planters are suitable for indoor use. However, delicate materials like Ceramic and untreated Wood are best kept indoors or in fully protected outdoor areas.
Always Check the Label: Each product description will specify its recommended use (indoor, outdoor, or both).

III. Ordering Process & Account Management

This section guides you through the steps of placing an order and managing your online account with us.

Q6: How do I place an order?
A6: Placing an order on tpdecor.shop is a simple, step-by-step process:

Browse & Select: Navigate our collections and click on any product to view its details. Select your desired options (e.g., color, size) and click “Add to Cart.”
Review Your Cart: Click the shopping cart icon to review your selected items, quantities, and the subtotal. You can modify quantities or remove items here.
Proceed to Checkout: When ready, click “Proceed to Checkout.”
Enter Details: If you are a returning customer, log in. If you are new, you can check out as a guest or create an account for faster future shopping. Enter your shipping address and contact information.
Select Shipping: Choose your preferred shipping method.
Payment: Enter your payment details securely via our Stripe gateway. We accept all major credit/debit cards, Apple Pay, and Google Pay.
Review & Place Order: Carefully review your order summary, including the total cost. Click “Place Order” to complete your purchase. You will immediately receive an order confirmation email.

Q7: Can I modify or cancel my order after I’ve placed it?
A7: We process orders very quickly to ensure fast delivery. Therefore, modifications or cancellations are only possible if requested immediately after placement and before the order enters the “Processing” or “Shipped” stage.

To Request a Change/Cancellation: Contact our customer service team immediately via phone at +84908722488 or email at sales@polypots.vn. Please have your order number ready.
Please Note: We cannot guarantee that we will be able to cancel or modify an order, but we will always do our best to accommodate your request if it is received in time.

Q8: What are the benefits of creating an account on your website?
A8: Creating a free account on tpdecor.shop enhances your shopping experience by allowing you to:

Save your shipping and billing addresses for faster checkout.
Track your current and past orders.
Save your favorite items to a wishlist.
Receive exclusive offers and early access to sales.

Q9: I forgot my password. How can I reset it?
A9: On the login page, click the “Forgot your password?” link. You will be prompted to enter the email address associated with your account. We will then email you a link to create a new, secure password.

Q10: How can I be sure my personal and payment information is secure?
A10: We take your security extremely seriously. Our website uses SSL (Secure Sockets Layer) encryption, indicated by the “https://” in our URL and the padlock icon in your browser bar. Furthermore, we do not store your full payment details on our servers. All payments are processed through Stripe, a PCI DSS Level 1 certified payment processor—the highest level of certification in the payments industry. Your financial data is handled with the same level of security used by major banks.

IV. Shipping & Delivery

Understanding our shipping process helps you plan for your new planter’s arrival.

Q11: Where do you ship, and what are the costs?
A11: We are proud to ship across the entire United States and to many international destinations. Shipping costs are calculated based on the size and weight of your order, your delivery address, and the selected shipping speed. The exact cost will be displayed clearly at checkout before you complete your purchase. For detailed information, please see our dedicated Shipping Policy.

Q12: How long will it take to receive my order?
A12: Delivery times vary based on your location and the shipping method you choose at checkout.

Processing Time: We require 1-3 business days to process and carefully pack your order.
Transit Time: For domestic U.S. orders, standard shipping typically takes 3-7 business days after processing. Expedited options (2-3 business days) are often available.
International Orders: Delivery times can range from 7 to 21 business days after processing, depending on the destination country and customs clearance.

You will receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse.

Q13: How will my order be packaged to prevent damage?
A13: We invest heavily in professional, high-quality packaging to ensure your fragile items arrive safely. Our packaging protocols include:

Double-Wall Cardboard Boxes for heavy or fragile items.
Custom-cut foam inserts, cardboard dividers, and air cushions to immobilize the product within the box.
Fragile Stickers clearly marked on the exterior.
Our goal is for the packaging itself to be a testament to the care we put into our products.

Q14: Can I ship to an address other than my billing address?
A14: Yes, absolutely. During checkout, you can enter a shipping address that is different from your billing address. This is perfect for sending gifts directly to recipients.

Q15: What happens if I’m not home when my order is delivered?
A15: This depends on the carrier and the size of the package. For smaller packages, the carrier may leave it at your door. For larger, heavier planters, a signature may be required. The tracking information provided in your shipping confirmation email will usually indicate the carrier’s specific delivery policy for your package. We recommend making arrangements if you know you will not be home.

V. Returns, Refunds & Exchanges

We want you to love your purchase, but we also have a clear process if things aren’t perfect.

Q16: What is your return policy?
A16: We offer a 30-day return policy from the date of delivery for items in new, unused, and resalable condition, in their original packaging. To initiate a return, you must first contact us at sales@polypots.vn to receive a Return Merchandise Authorization (RMA) number. Returns sent without an RMA will not be accepted. For a full, detailed explanation, please review our Refund and Return Policy.

Q17: What if my item arrives damaged or defective?
A17: We are sorry when this happens! Please contact us within 7 days of delivery at sales@polypots.vn. You will need to provide your order number and clear photographs of the damaged product and its packaging. We will quickly arrange for a replacement to be sent out or process a full refund, including shipping costs. In many cases, you may not need to return the damaged item.

Q18: How long does it take to receive a refund?
A18: Once we receive and inspect your returned item, we will send you an email to notify you that we have received it and are processing your refund. The refund will be credited back to your original payment method. Please allow:

3-5 business days for us to process the refund.
5-10 additional business days for your bank or credit card company to post the refund to your account.

Q19: Who pays for return shipping?
A19: This depends on the reason for the return:

Change of Mind / Wrong Item: The customer is responsible for return shipping costs.
Damaged/Defective Item or Our Error: We will provide a prepaid shipping label or reimburse you for reasonable return shipping costs.

VI. Payment & Pricing

Q20: What payment methods do you accept?
A20: We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as digital wallets like Apple Pay and Google Pay. All payments are securely processed through Stripe.

Q21: The price on my credit card statement is slightly different from the order total. Why?
A21: For international customers, your bank may perform a currency conversion from USD to your local currency. The exchange rate used, plus any potential foreign transaction fees, are determined solely by your bank and will affect the final amount charged. We have no control over these fees.

Q22: Are taxes applied to my order?
A22: For orders shipped within the United States, sales tax is applied where required by law. For international orders, customers are responsible for any and all customs duties, import taxes, and brokerage fees imposed by the destination country. These fees are not included in the product price or shipping cost and are collected by the local customs authority upon arrival.

VII. Customer Service & Contact

Q23: What is the best way to contact customer service?
A23: You can reach our dedicated support team via:

Email: sales@polypots.vn (Ideal for detailed inquiries and attaching photos)
Phone: +84 90 872 2488 (Best for immediate assistance)
Live Chat: Available during business hours on our website.
Business Hours: Monday-Friday, 8:00 AM – 6:00 PM Mountain Standard Time (MST).

Q24: Do you offer wholesale or bulk pricing for designers and businesses?
A24: Yes, we do! We love working with interior designers, landscapers, and retail businesses. Please contact us at sales@polypots.vn with the subject line “Wholesale Inquiry,” and our business team will provide you with more information and a wholesale catalog.

We hope this FAQ has been helpful. At T&P 89 Decor LLC, we are constantly updating our resources to serve you better. Thank you for choosing us to help you cultivate your beautiful space.