Contact us

We’re Here to Help You Grow Your Space

I. Your Gateway to Exceptional Customer Service

At T&P 89 Decor LLC, we firmly believe that the foundation of a great brand is not just the quality of its products, but the strength of its relationships with customers. We view every interaction not as a transaction, but as the beginning of a dialogue—a partnership in bringing your creative visions for your home and garden to life. This “Contact Us” page is more than a list of information; it is a direct line to our dedicated team and a testament to our unwavering commitment to your complete satisfaction. We understand that questions and needs can arise at any stage of your journey, from browsing our extensive collections on tpdecor.shop to unboxing your beautiful new planter and caring for it years down the line. Our mission is to ensure that whenever you reach out, you encounter a experience that is as seamless, helpful, and professional as the products we offer.

We have built a multi-channel customer service framework designed to cater to your preferences for communication. Whether you prefer the immediacy of a phone call, the detailed documentation of email, the formality of postal mail, or the quick connection of social media, we have a pathway for you. Our team of customer care specialists is meticulously trained, not only on the specifics of our product lines—from the durability of our Poly planters to the delicate finish of our Ceramic pots—but also on the principles of empathetic and effective communication. They are empowered with the knowledge and authority to provide you with accurate information, practical solutions, and a genuine sense of being heard and valued. Your feedback, questions, and even your concerns are vital to us; they are the insights that help us refine our products, enhance our services, and continue growing as your trusted partner in decor.

II. Comprehensive Contact Information: Choose Your Preferred Method

To make connecting with us as convenient as possible, we offer several direct points of contact. Below, you will find a detailed breakdown of each method, including what to expect when you use it and the types of inquiries it is best suited for.

📞 Primary Phone Support

For immediate assistance, real-time conversation, and urgent order-related inquiries, our phone line is the most direct channel.

  • Phone Number: +84 90 872 2488

  • Hours of Operation:

    • Monday – Friday: 8:00 AM – 6:00 PM (Mountain Standard Time – MST)

    • Saturday: 9:00 AM – 3:00 PM (Mountain Standard Time – MST)

    • Sunday: Closed

What to Expect When You Call:
When you dial our number, you will be greeted by a professional automated attendant designed to route your call efficiently. You may be presented with options to connect you with the most appropriate department:

  • For new order inquiries and product information, press 1.

  • For existing order status, shipping, and tracking, press 2.

  • For returns, exchanges, and refunds, press 3.

  • To speak with a general customer service representative for all other matters, press 0.
    Our goal is to minimize your wait time. During peak hours, you may have the option to receive a callback without losing your place in line, ensuring your time is respected.

📧 Primary Email Support

For non-urgent inquiries, detailed questions that may require attachments (like photos), or for matters where you need a written record of the communication, email is an excellent option.

  • Email Address: sales@polypots.vn

  • Expected Response Time: We pride ourselves on a prompt response. You can expect an initial acknowledgment of your email within 4 business hours during our standard operating days. Our team strives to provide a comprehensive resolution to your inquiry within 24 business hours. For highly complex issues that require investigation, we will keep you informed every step of the way.

Best Uses for Email:

  • Pre-Sales Questions: Detailed questions about planter dimensions, material properties (e.g., “Is this Wood planter suitable for full sun and rain?”), drainage specifics, or style recommendations.

  • Collaboration & Wholesale Inquiries: If you are an interior designer, landscaper, or retailer interested in bulk purchases or establishing a wholesale account, please start the conversation here.

  • Detailed Feedback: Sharing your experience, suggestions for new products, or testimonials.

  • Non-Urgent Customer Service: Issues that are not time-sensitive, such as a request for a manual or a general complaint.

🏢 Corporate Postal Address

While most of our business is conducted digitally, we maintain a formal corporate address for official correspondence, legal matters, and for customers who prefer or need to send physical mail.

  • Registered Address: T&P 89 Decor LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA

Please Note: This is our administrative and legal office. It is not a retail storefront or a warehouse for product returns. Please do not ship returned merchandise to this address without first having obtained a Return Merchandise Authorization (RMA) number and the correct warehouse return address from our customer service team. Unsolicited returns sent to our corporate office will experience significant delays in processing.

🌐 Live Chat Support

For the quickest answers to common questions while you are browsing our website, we highly recommend our Live Chat feature.

  • Location: Look for the live chat widget in the bottom-right corner of any page on tpdecor.shop.

  • Hours of Operation: Live Chat is available during our standard phone support hours (Monday-Friday, 8 AM – 6 PM MST).

  • Advantages: This tool connects you directly with a support agent in real-time. It’s perfect for asking about product availability, clarifying shipping costs, or getting help with navigating the website.

📱 Social Media Engagement

Follow us and connect with us on social media for a more informal and inspirational interaction. While these platforms are not the primary channel for resolving specific customer service issues (for which email or phone is better), they are a great way to stay connected with our brand.

  • Platforms: You can find us on Facebook, Instagram, and Pinterest under our brand name, T&P 89 Decor.

  • What to Use Social Media For:

    • Inspiration: See our products in real customer homes and gardens.

    • Community: Share your own photos by tagging us and using our hashtags (e.g., #TP89Decor, #PlanterGoals).

    • Quick Public Questions: A quick comment or direct message for a fast, public-facing response.

    • Staying Updated: Be the first to know about new product launches, sales, and design trends.

III. Strategic Departmental Contact Guide

To ensure your inquiry is handled by the most qualified team member from the outset, we have provided a guide for directing your communication. Using the correct channel from the start can significantly speed up the resolution process.

For Order, Shipping, and Billing Inquiries: sales@polypots.vn or Phone Option 2

Our customer service team manages all aspects of the order lifecycle. They have full access to our order management and shipping systems and can provide you with detailed information.

  • Order Confirmation and Status: Not received a confirmation? Wondering if your order has been processed?

  • Shipping Updates and Tracking: Your order is taking longer than expected? Your tracking number isn’t working? They can investigate with our logistics partners.

  • Billing and Payment Issues: Questions about charges, refund status, or problems with applying a discount code.

  • Address Changes: Need to correct a shipping address immediately after placing an order.

For Product Information and Pre-Sales Questions: sales@polypots.vn or Phone Option 1

Our product specialists have deep knowledge of our entire inventory and can provide expert advice to help you make the perfect choice.

  • Material Consultations: “What is the difference between your Poly resin and Ceramic planters in terms of winter durability?”

  • Sizing and Fit: “I have a Fiddle Leaf Fig in a 12-inch nursery pot; which of your planters would be the best fit?”

  • Style and Design Advice: “I have a Coastal-themed balcony; which planters and stands would you recommend to achieve that look?”

  • Care and Maintenance: “How do I clean and preserve the finish on my new Metal plant stand?”

For Returns, Exchanges, and Refunds: sales@polypots.vn or Phone Option 3

This dedicated stream ensures your return process is smooth and adheres to our clearly defined Refund and Return Policy.

  • Initiating a Return: To request a Return Merchandise Authorization (RMA) number.

  • Return Status: To check on the processing of your returned item and the issuance of your refund or exchange.

  • Damaged Item Claims: To report an item that arrived damaged and to initiate a replacement or refund.

For Wholesale, Business, and Press Inquiries: sales@polypots.vn (Subject Line: “Business Inquiry”)

We have specific protocols and dedicated contacts for our B2B partners and members of the press.

  • Wholesale Pricing & Catalogs: For registered businesses interested in carrying T&P 89 Decor products.

  • Interior Designer Collaborations: For design professionals seeking collaboration or specialized support.

  • Press and Media: For requests for company information, high-resolution images, or interviews.

IV. Maximizing Your Support Experience: A How-To Guide

To help us help you as quickly and effectively as possible, we have compiled a list of best practices for when you contact our team. Providing the right information upfront can often lead to an immediate solution.

Before You Contact Us, Please Check Here First

  1. Visit our [FAQ Page]: Our comprehensive Frequently Asked Questions page is a treasure trove of instant answers. It covers the most common questions about shipping times, product care, sizing, and our policies. It’s available 24/7 and might save you valuable time.

  2. Check Your Order Confirmation Email: This email contains your unique Order Number and a summary of your purchase. Having this ready is the single most important step for any order-related inquiry.

  3. Review Your Tracking Information: If your question is about shipping, always check the tracking link provided in your shipping confirmation email first. It often has the most up-to-date information directly from the carrier.

Information to Have Ready When You Contact Us

To expedite the process, please prepare the following information relevant to your inquiry:

  • For All Inquiries:

    • Your full name and the email address used on the order.

  • For Order-Related Inquiries:

    • Your Order Number (e.g., TP-12345).

  • For Product Questions:

    • The Product Name and SKU (found on the product page on our website).

  • For Return or Damage Claims:

    • Your Order Number.

    • Photographs of the damaged item or the product defect, clearly showing the issue. For damaged items, please include a photo of the packaging as well.

  • For Payment Issues:

    • The last four digits of the credit card used, or the PayPal transaction ID.

Our Service Level Commitment to You

When you entrust us with your query, you can expect the following standards of service from every member of the T&P 89 Decor team:

  • Professionalism: Courteous, respectful, and knowledgeable communication at all times.

  • Empathy: A genuine desire to understand your situation and see it from your perspective.

  • Efficiency: A focus on resolving your issue correctly on the first contact, whenever possible.

  • Transparency: Clear explanations and honest timelines. If there is a problem, we will tell you and outline the steps we are taking to fix it.

  • Empowerment: Our agents are empowered with the tools and authority to provide solutions, including issuing refunds, sending replacements, and providing compensation where appropriate, without unnecessary escalation.

V. Beyond Problem-Solving: A Resource for Inspiration

We want our relationship with you to extend beyond troubleshooting. We are here to be a resource for your decorating and gardening journey. Please feel free to contact us with creative questions as well. Our team, many of whom are passionate plant parents and design enthusiasts themselves, loves to discuss:

  • Styling Ideas: “How would you style a large, Bohemian-style planter in a minimalist living room?”

  • Plant Pairing Suggestions: “What type of plants thrive best in a deep, narrow Wood planter?”

  • Seasonal Decorating Tips: “What are your top planter picks for creating a festive autumn display on a porch?”

We are continuously working to improve our customer service experience. After your interaction with us, you may receive a short survey asking about your experience. Your feedback is crucial in helping us maintain and elevate the high standard of service we promise.

VI. Frequently Asked Contact Questions (A Mini-FAQ)

Q1: I emailed you but haven’t heard back. What should I do?
A1: First, please check your spam or junk mail folder, as our responses can sometimes be filtered there. If it’s been over 24 business hours and you see nothing, please call our phone line during business hours, and we can check the status of your email ticket.

Q2: Can I visit your warehouse or office to pick up an order?
A2: We currently do not offer in-person pickups. Our business model is optimized for direct-to-consumer e-commerce, and our warehouse facilities are separate from our corporate office for logistical efficiency. This allows us to keep our costs and, in turn, our prices competitive for all our customers.

Q3: I need to cancel my order. How do I do that?
A3: We are often able to cancel orders if the request is made immediately after placement, as our warehouse team works quickly to process and pack orders. Please call us at +84 90 872 2488 and select the option for order inquiries for the fastest possible assistance with cancellation. Once an order has entered the “Shipped” status, it can no longer be canceled and will be subject to our standard return policy upon arrival.

Q4: Who do I contact if I have a suggestion for a new product?
A4: We absolutely love hearing your ideas! Please email your suggestions to sales@polypots.vn with the subject line “Product Idea.” Our product development team regularly reviews customer suggestions—some of our best-selling items started as a customer’s brilliant idea.

Thank you for considering T&P 89 Decor LLC. We are truly excited about the possibility of assisting you and building a lasting relationship. No matter your question or concern, we are here to listen and help. Don’t hesitate to reach out; your satisfaction is the most important seed we plant.