Shipping Policy

I. Our Commitment to a Seamless Delivery Experience

At T&P 89 Decor LLC, we understand that the anticipation of receiving your new planter or plant stand is a significant part of the overall shopping experience. Our commitment to excellence extends far beyond the design and quality of our products, deeply into the logistics and care we invest in delivering your order safely and efficiently to your doorstep. This Shipping Policy is designed to provide you with absolute clarity and transparency regarding every facet of the delivery process, from the moment you click “Place Order” to the moment your carefully packaged items arrive. We believe that managing your expectations through clear communication is fundamental to building trust, and this document serves as your comprehensive guide to our shipping procedures, timelines, and costs.

We have partnered with a select network of reliable and proven shipping carriers, including but not limited to UPS, FedEx, and the United States Postal Service (USPS), as well as trusted international logistics providers. The choice of carrier is made by our logistics team based on the size, weight, destination, and fragility of your order to ensure the most secure and cost-effective transit. Our warehouse team takes immense pride in the art of packaging. Each planter is not merely boxed; it is meticulously secured using industry-leading materials—high-strength double-wall corrugated cardboard, custom-cut foam inserts, inflatable air pillows, and biodegradable packing peanuts—to create a protective cocoon that can withstand the rigors of the shipping journey. Our goal is for you to unbox your purchase with the same excitement we have when curating it, confident that it has arrived in pristine condition, ready to become a cherished part of your home or garden.

II. Shipping Destinations and Service Areas

Our mission is to bring beautiful decor to as many homes and gardens as possible, which is why we have established a robust shipping network with extensive reach.

• Domestic Shipping: We proudly offer shipping to all 50 states of the United States, including Alaska and Hawaii, as well as to all U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.). Please note that shipments to Alaska, Hawaii, and U.S. territories may incur higher shipping costs and experience longer transit times due to their geographical location.

• International Shipping: T&P 89 Decor LLC is a global brand, and we welcome orders from numerous countries outside the United States. Our international shipping capabilities are continuously expanding. During the checkout process on tpdecor.shop, you will be able to enter your country to see if we can currently ship to you and what the associated costs will be. Key international markets we serve include Canada, the United Kingdom, Australia, and members of the European Union.

It is important to note that we are unable to ship to PO Boxes or APO/FPO addresses due to the size and carrier restrictions associated with many of our products. A valid street address is required for all deliveries.

III. Order Processing, Handling Time, and Transit Estimates

Understanding the timeline from order placement to delivery is crucial. This process is broken down into two distinct phases: processing and transit.

A. Order Processing Time

Order processing refers to the time it takes for our warehouse team to receive, pick, pack, and prepare your order for carrier pickup. This is a critical step where we ensure accuracy and optimal packaging.

• Standard Processing Time: All orders require 1 to 3 business days for processing before they leave our warehouse. Business days are Monday through Friday, excluding federal holidays.

• Factors Affecting Processing: During standard periods, most orders are processed within 24-48 hours. However, during high-volume sales events (such as Black Friday or seasonal promotions) or when an item is a custom-made or pre-order product (clearly labeled on the product page), processing times may extend to 3-5 business days. Any such delays will be communicated to you via email promptly.

B. Shipping Transit Time

Transit time begins once the carrier has scanned your package and it is in their possession. This is entirely dependent on the shipping method you select and your delivery destination.

The following tables provide estimated shipping times once the order has been shipped. These are estimates provided by carriers and are not guaranteed, as weather, carrier volume, and other factors can cause delays.

Domestic U.S. Shipping Estimates:

*Please note: Deliveries to rural areas or remote locations may add 1-2 business days to these estimates.*

International Shipping Estimates:

IV. Shipping Costs and Calculations

We strive to offer fair and transparent shipping pricing. The cost is not a profit center for us but a pass-through of the carrier charges we incur.

• How Costs are Calculated: Shipping costs are automatically calculated at checkout based on several variables:

  1. The Products You Order: The size, weight, and dimensional weight of each item.

  2. Your Shipping Address: The destination’s distance from our warehouse and its classification (e.g., residential, commercial, remote).

  3. The Shipping Speed You Select: Faster services like 2-Day Air cost more than Standard Ground.

• Free Shipping Promotions: We periodically offer Free Standard Shipping promotions. These will be prominently advertised on our website and are typically valid for contiguous U.S. orders over a specific dollar amount. The terms of any free shipping offer will be clearly stated in the promotion details.

• International Duties and Taxes: For international orders, the prices displayed on tpdecor.shop do not include import duties, value-added taxes (VAT), or customs clearance fees. These charges are the responsibility of the recipient and are determined by the customs authorities of the destination country. The carrier may contact you for payment of these fees before your package can be delivered. We have no control over these costs and cannot predict what they may be, as they vary by country.

V. Order Tracking and Communication

We believe in keeping you informed every step of the way.

• Order Confirmation: Immediately after placing your order, you will receive an Order Confirmation Email summarizing your purchase. Please review this carefully for accuracy.

• Shipping Confirmation: Once your order has been processed, packed, and handed over to the carrier, you will receive a Shipping Confirmation Email. This email is your key notification. It will contain:

  • Your tracking number(s).

  • A direct link to the carrier’s tracking page.

  • The estimated delivery date (if provided by the carrier).

• Using Your Tracking Number: You can use the provided tracking number on the carrier’s website (e.g., UPS.com, FedEx.com) to see the real-time progress of your shipment. Please allow 12-24 hours for the tracking information to activate and update after you receive the shipping confirmation.

VI. Special Shipping Circumstances and Policies

A. Multiple Item Orders and Split Shipments

To ensure the fastest and safest delivery, items from the same order may be shipped in separate packages from different warehouse locations. This is known as a split shipment. You will not be charged extra for shipping in this case. If your order is split, you will receive a separate tracking number for each shipment via email.

B. Delivery Requirements and Failed Deliveries

• Signature Requirement: For high-value orders or certain express services, a signature may be required upon delivery. The tracking information will indicate if a signature is needed. If you are not home, the carrier will typically leave a door tag with instructions on how to reschedule delivery or pick up the package from a local depot.

• Incorrect/Incomplete Addresses: It is the customer’s responsibility to provide a complete and accurate shipping address. We are not responsible for packages shipped to an incorrect address provided by you. If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the package, the original shipping costs are non-refundable, and you will be responsible for the cost of reshipping the order.

C. Shipping Damages

Despite our best packaging efforts, shipping damages can occasionally occur.

1. Inspect Your Package Upon Delivery: We strongly advise you to inspect the exterior of the package for any obvious damage before accepting it from the driver. If visible damage is present, you have the right to note this on the carrier’s delivery device.

2. Inspect the Product Immediately After Unboxing: Open your package promptly upon receipt. If the product inside is damaged, please take clear photographs of the damaged item AND all packaging materials (the box, inserts, etc.).

3. Report Damages Immediately: You must contact our customer service team at sales@polypots.vn within 7 calendar days of the delivery date to report the damage and initiate a claim. Please include your order number and the photographs in your email. We will resolve the issue swiftly, typically by sending a replacement at no cost to you.

VII. Policy Limitations and Contact Information

• Shipping Delays: T&P 89 Decor LLC is not liable for delays in delivery that are a result of carrier issues, inclement weather, acts of God, customs hold-ups, or other events beyond our reasonable control. We will, however, work diligently with the carrier to assist in locating and resolving any issues with your shipment.

• Changes to This Policy: We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date.

For any questions regarding this policy or a specific order, please contact our customer service team:

• Email: sales@polypots.vn

• Phone: +84908722488

• Hours: Monday-Friday, 8:00 AM – 6:00 PM MST

Thank you for choosing T&P 89 Decor LLC. We appreciate your business and look forward to delivering beauty to your doorstep.